Welcome to Black Velvet Tours. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before booking any tour, transfer, concierge, or travel-related service.

1. Company Information

Black Velvet Tours provides luxury travel experiences, private transportation, concierge services, tours, and customized travel arrangements.

For any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.

2. Acceptance of Terms

By using this website and/or booking any service with Black Velvet Tours, you confirm that:

• You are at least 18 years old
• You have the legal authority to enter into binding agreements
• You accept these Terms & Conditions in full

If you do not agree with these terms, please do not use our services.

3. Booking & Reservations

All bookings are subject to availability and confirmation.

A booking is considered confirmed only after:

• Payment has been received (full or deposit, depending on the service)
• A confirmation email or invoice has been issued by Black Velvet Tours

We reserve the right to refuse or cancel any booking at our discretion.

4. Payments

Payments may be made via approved payment methods listed on the website.

By submitting payment information, you confirm that:

• The payment details are valid and authorized
• You are the authorized cardholder or account owner

Prices are subject to change without prior notice until the booking is confirmed.

5. Cancellation & Refund Policy

Customer Cancellations

Cancellation terms may vary depending on the booked service, supplier, hotel, transport provider, or experience.

Unless otherwise stated:

• Cancellations made more than 14 days before the service date may qualify for a partial or full refund
• Cancellations made within 14 days of the scheduled service may be non-refundable

Any non-refundable deposits, third-party fees, or pre-paid reservations are excluded from refunds.

Company Cancellations

Black Velvet Tours reserves the right to cancel services due to:

• Weather conditions
• Safety concerns
• Supplier issues
• Force majeure events
• Unforeseen operational circumstances

In such cases, customers may receive an alternative service, credit, or refund at our discretion.

6. Travel Documents & Responsibilities

Customers are responsible for:

• Valid passports and visas
• Travel insurance
• Health documentation or vaccination requirements
• Compliance with local laws and regulations

Black Velvet Tours is not responsible for denied entry, missed departures, or travel disruptions caused by incomplete documentation.

7. Limitation of Liability

Black Velvet Tours acts as an intermediary between customers and third-party providers including hotels, airlines, chauffeurs, activity operators, and tour providers.

We are not liable for:

• Delays or cancellations by third parties
• Loss of luggage or personal belongings
• Injury, illness, accidents, or damages during travel
• Events beyond our reasonable control

To the maximum extent permitted by law, our liability is limited to the amount paid directly to us for the booked service.

8. Customer Conduct

Clients are expected to behave respectfully and lawfully during all services.

We reserve the right to terminate services without refund if a client:

• Behaves aggressively or abusively
• Violates local laws
• Endangers staff, drivers, guides, or other guests
• Causes property damage

9. Intellectual Property

All website content including:

• Text
• Logos
• Branding
• Images
• Videos
• Graphics
• Designs

is the property of Black Velvet Tours and may not be copied, reproduced, or distributed without written permission.

10. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of your information in accordance with our Privacy Policy.

11. Third-Party Services

Our services may include products or services provided by third parties.

Black Velvet Tours is not responsible for:

• Third-party pricing changes
• Service quality
• Availability
• Actions or omissions of third-party providers

Separate supplier terms may apply.

12. Force Majeure

We are not liable for failure or delay in performance resulting from events beyond our reasonable control, including:

• Natural disasters
• Pandemics
• Government restrictions
• War
• Strikes
• Severe weather
• Transportation disruptions

13. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws applicable in your operating jurisdiction.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

14. Changes to Terms

Black Velvet Tours reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Updated versions will be posted on this page with the revised effective date.

15. Contact Information

For any questions regarding these Terms & Conditions, please contact us through:

https://blackvelvettours.com/